Client Communications
Client Communications
An easier way to communicate laboratory results to clients after the examination.
Welcome to Client Communications!
We’ve now made it easier for you to communicate laboratory results to your clients. Client Communications delivers patient results in an interactive and engaging mobile experience.
And the best part? You don’t have to learn new software because Client Communications is integrated seamlessly with ANTECH Online and your practice software.
It’s free to you and your client.
Tag, You’re It
Forget hours of wasted phone tag and unread emails. Deliver on what clients expect in today’s world: instant communication. And there’s no app for clients to set up on their end – Client Communications is a web-based platform delivered to their phone via text. And don’t worry, we never give your personal number out.
Make it Personal
Client Communications makes personalization easy so you can continue the conversation long after the examination.
Share a welcome message, reminders and explanations about results leaving nothing open for interpretation. You decide what the results mean for their pet.
What Your Client Sees
Clients see a text message from you letting them know their pet’s lab results are in. We never use your personal cell number.
A personalized welcome message from you is the first thing the clients see.
Color-coded bars delineate each section of the lab results like Chemistry or Hematology.
Within each category, a list of all tests conducted are shown. It helps answer the question, “What tests did I pay for?”
Clients can click on a test to learn more about it and why it’s important. If there’s a concern, you can write an explanation so there’s no room for interpretation.
Let your clients know you’re here for them.
Seamlessly Integrated with ANTECH Online and Your Practice Software
Since Client Communications is now a part of ANTECH Online, you don’t have to learn a new software or leave ANTECH Online. Anyone in your practice can administer Client Communications (all you need is your client’s mobile number) so you can focus on what you do best.
We know what you’re thinking, “What about my practice software?” Great news. All your comments, questions and answers are imported automatically into your practice software.
How It Works
When you’re logged into ANTECH Online, you’ll see your latest lab results are Client Communications ready.
Simply click on the Client Communications icon to review the client’s lab results. If there’s a value that concerns you, just click the “Concern” button next to the result.
At the end of the report, you can personalize your message in “Doctors Comments” – explaining only those results that concern you. Leave nothing open for interpretation.
Add your client’s cell phone number and click send. It’s that easy!